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OBJECTIVE:
By the end of this course the participants will be able to make a current diagnosis about their company, they will know the key elements to measure the work environment so they can be able to make action plans that will affect positively in the company’s production and customer & partners service satisfaction.
BASIC COURSE INFORMATION:
ADDRESSED TO:
AGENDA
I. FUNDAMENTALS AND DEFINITIONS
A. Work Environment Definition
B. Work Environment Characteristics
C. Work Environment Factors
D. Diagnosis Effects and Work Environment Elements
E. Work Environment creates Productivity Results
II. WORK ENVIRONMENT SURVEY DESIGN
A. Buying or Doing? What’s the better thing to do?
B. Regent Number by Element for Evaluation
C. Correct questions selection
D. Work Environment Survey Design
E. Determining the Representative Sample
F. Steps Prior the Survey Application
III. TABULATION RESULTS METHODOLOGY AND TECHNIQUES
A. Tabular Data Collection
B. Fixed Tabulating Criteria
C. Draft Results Report
D. Draft Report and Human Resources Scorecard
E. Final Scorecard
IV. MAKING AND IMPLEMENTING ACTION PLANS
A. Presenting to the Senior Management Team
B. Identifying Strengths and Weaknesses
C. Making Proactive, Corrective and Preventive Action Plans
D. Implementing Plans
E. Monitoring and Follow up
BENEFITS
- Analyzing the reasons that may be affecting your company’s work environment.
- Having theoretical and practical elements to improve the company’s development.
- Improving the work environment by linking productivity, motivation and personal satisfaction.
