Zero Defaults: Reducing Rejection and Customer Satisfaction

Training: Quality  Program Length: 08 hours

THIS COURSE IS MEANT FOR

Leaders, managers, supervisors, area coordinators in charge of quality or production for services or manufactory companies, and staff on training for his level.

DEVELOPING COMPETENCIES

Continuing improvement, issue analysis, results orientation.

OBJECTIVE

Determining a manufactory or service process stages, entries, exits and critical points for its control and improvement.

 

TOPICS

I. CLIENT FOCUS AND REQUIREMENTS
II. QUALITY SIZING (CTQ’S AND KPV’S)
III. QUALITY COSTS
IV. “ZERO DEFAULTS” PRINCIPLE IN:
A. Materials Supply
B. Stocking and Shipping
C. Product Design
D. Quality Service
E. Product Manufactory
F. Investment return for objectives, quality goals +improvement projects management.
V. PRACTICE EXERCISES AND PARTICIPANTS’ EVALUATION

BENEFITS

  • Being clear about processes flow and interactions, so as being able to spot opportunity areas to improve.

 

 

Temarios Cursos- Inglés

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