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OBJECTIVE:
Determining a manufactory or service process stages, entries, exits and critical points for its control and improvement.
BASIC COURSE INFORMATION:
ADDRESSED TO:
Leaders, managers, supervisors, area coordinators in charge of quality or production for services or manufactory companies, and staff on training for his level.
DEVELOPING COMPETENCIES
Continuing improvement, issue analysis, results orientation.
AGENDA
I. CLIENT FOCUS AND REQUIREMENTS
II. QUALITY SIZING (CTQ’S AND KPV’S)
III. QUALITY COSTS
IV. “ZERO DEFAULTS” PRINCIPLE IN:
A. Materials Supply
B. Stocking and Shipping
C. Product Design
D. Quality Service
E. Product Manufactory
F. Investment return for objectives, quality goals +improvement projects management.
V. PRACTICE EXERCISES AND PARTICIPANTS’ EVALUATION
BENEFITS
BENEFITS
Being clear about processes flow and interactions, so as being able to spot opportunity areas to improve.
