Workshop: Basic Model for Quality Management

Capacitación: Alta Dirección   Duracion: 16 Hrs.

THIS COURSE IS MEANT FOR

Managerial positions, administrative, and operational levels of the company, as well as any person wishing to participate in the improvement of their performance and that of their company.

COMPETENCES TO DEVELOP

Business vision, planning, organization, delegation, organization, teamwork, administration by processes.

 

 

Where this course will take place?

In Monterrey: at Crowne Plaza Hotel Monterrey

In Mexico City (CDMX): at Salas Di Center en WTC (World Trade Center CDMX)

In Company: at your facilities

OBJECTIVE

  • To increase business profitability through the adoption of a basic model for quality management.
  • To increase the quality of products and services.
  • To improve customer perception and employee satisfaction.
  • To Humanize work.

 

Face-to-face modality

SUBJECT

  1. Leadership
  2. Organizational philosophy
  3. Leadership types
  4. Processes of change
  5. Quality in People
  6. Basic language and organizational structure
  7. The 5’S as a detonator of productive environments

III. Customer Approach

  1. Potential markets and target market
  2. Staff development
  3. Marketing
  4. Processes Approach
  5. Identification of processes
  6. Standardization of processes
  7. Continuous Improvement
  8. Information and analysis system for decision-making
  9. Standardization of processes
  10. Accountability and continuous improvement

BENEFITS

Temarios Cursos- Español

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