Total Quality Management (TQM)
Training: Quality Program Length: 08 hours
THIS COURSE IS MEANT FOR
Leaders, managers, supervisors, area coordinators in charge of quality or production for services or manufactory companies, and staff on training for his level.
DEVELOPING COMPETENCIES
Continuing improvement, issue analysis, results orientation.
OBJECTIVE
Knowing and applying total quality management – known as TQM – fundamentals, techniques and practices, in order to improve the companies’ profitability.
TOPICS
I. APPLYING TQM GOOD PRACTICES TO:
A. Leadership
B. Suppliers
C. Staff
D. Supply Chain
E. Work Environment
F. Social Security
G. Productive and Management Process
H. Environmental Surrounding
I. Sales
J. Continuing Improvement
K. Customers
L. Taking Decisions
M. Procurement
N. Profitability and Quality Costs
II. SELF-DIAGNOSIS AND PRACTICES EXERCISES
BENEFITS
- Detecting opportunity areas within the company for its control and/or continuing improvement.
