Quality Circles

Training: Quality  Program Length: 08 hours

THIS COURSE IS MEANT FOR

Leaders, managers, supervisors, area coordinators in charge of quality or production for services or manufacturing companies, and staff on training for their level.

 DEVELOPING COMPETENCIES

Continuing improvement, issue analysis, results orientation.

OBJECTIVE

Providing the participants the quality circles methodologies to create awareness about quality and productivity, so they can develop teamwork through experiences and technical knowledge exchange among each member within the company, to analyzing and solving issues that affect the correct daily activities performance, products characteristics, and process parameters through solving ideas and alternatives in a continuing improvement focus.

TOPICS

I. INTRODUCTION

II. QUALITY CIRCLES HISTORY

III. DEFINITION, MISSION AND GOALS

IV. QUALITY CIRCLES STRUCTURE

V. COMPANY, TASKS, ROLES, AND INCENTIVES

VI. ISSUE SOLVING METHODOLOGY

VII. MAKING MEETING MINUTES

VIII. WORK PLANS, CONCLUSIONS AND RECOMMENDATIONS, CIRCLE MAKING AND PRESENTATION, CIRCLE MISSION, BRAINSTORM, EFFICIENT MEETING SCHEDULING, QUALITY ROUTE, ISSUE PARETO, ISSUE DESCRIPTION, CAUSES ANALYSIS AND VERIFICATION, CREATING SOLUTIONS, ACTION PLAN FOR SOLUTION, IMPLEMENTING ACTIONS, SOLUTION ACTIONS EFFECTIVENESS EVALUATION, FINAL DATA COLLECTING, PRESENTATION WRITING AND PREPARATION FOR TOP MANAGEMENT.

IX. EXERCISES AND GROUP DYNAMICS

BENEFITS

  • Increasing the process and product productivity and quality.
  • Increasing internal and external (other interested parties) customer service satisfaction.

 

Temarios Cursos- Inglés

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