DESIGN OF POLICIES AND PROCEDURES MANUALS

Training: General Management  Program Length: 08 hours

THIS COURSE IS MEANT FOR

Managers, administrators, quality leaders, human resources and staff involved in documentation or in preparation for this level.

DEVELOPING COMPETENCIES

Control, orientation to results, continuous improvement, meticulousness.

 

OBJECTIVE

  • Learn the guidelines for the elaboration of the policies and procedures manual, in order to establish an official communication of orientation and information to the staff on the recommendations established by the organization for the normalization and standardization of information.

 

Where this course will take place?

In Monterrey: at Crowne Plaza Hotel Monterrey

In Mexico City (CDMX): at Salas Di Center en WTC (World Trade Center CDMX)

In Company: at your facilities

SUBJECT

TOPICS OF THE POLICIES AND PROCEDURES MANUALS.

  1. Importance of the policies and procedures manual.
  2. Advantages of the policies and procedures manual.
  3. Types of policies and procedures manuals.

CONTENTS OF THE POLICIES AND PROCEDURES MANUAL.

  1. Index.
  2. Introduction, objective of the manual, scope, instructions of use, people responsible for its elaboration, review and approval.
  3. Organization chart.
  4. Statements of policies and procedures.

PREPARATION AND CONTROL OF THE POLICIES AND PROCEDURES MANUAL.

  1. Criteria in the use of terminology.
  2. Format.
  3. Page numbering.
  4. Page headings.
  5. Authorizations of the manual.
  6. Distribution and control of the manual.
  7. Reviews and updates.

WORKSHOP FOR THE ELABORATION OF A MANUAL.

BENEFITS

  • To capture in a structured document the “intellectual capital of the organization”.
  • To specify the procedures to carry out in each area/department of the organization.
  • To serve as a base for a constant and effective administrative review.
  • To have a technical resource to help guide the staff regarding their performance, through the statement of policies and procedures.

 

 

 

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