Franchises and Branches Supervision and Development
THIS COURSE IS MEANT FOR
Owners, managers, or administrative supervisors, or operational of commercial organizations or franchise service.
DEVELOPING COMPETENCIES
Control, planning and organization, continuous improvement, problem analysis, leadership, and teamwork.
Face-to-face modality
OBJECTIVE
- Creating customer service satisfaction through operations supervision and coordination effective techniques.
Where this course will take place?
In Monterrey: at Crowne Plaza Hotel Monterrey
In Mexico City (CDMX): at Salas Di Center en WTC (World Trade Center CDMX)
In Company: at your facilities
TOPICS
II. Business Policies and Goals
III. Effective Leadership Skills (coaching)
IV. Installations and Staff Image Control
V. Treating and Communicating to Customers Control
VI. Customer Service Quality
VII. Process Standard Control to guarantee Results
VIII. Information Control and Analysis to make Decisions
IX. Training, Development, and Supervision Staff Motivation Control
X. Stock and Inventory Control
XI. Detecting Failures and Implementing Improvement Actions
XII. Auditioning the Operative and Service System
XIII. Operational Expenses Control for Business Profitability
XIV. Practice Exercises and Participants’ Evaluation
BENEFITS
- Knowing supervision and customer service good practices.
