Franchises and Branches Supervision and Development

Training: General Management  Program Length: 08 hours

THIS COURSE IS MEANT FOR

Owners, managers, or administrative supervisors, or operational of commercial organizations or franchise service.

 DEVELOPING COMPETENCIES

Control, planning and organization, continuous improvement, problem analysis, leadership, and teamwork.

 

Face-to-face modality

OBJECTIVE

  • Creating customer service satisfaction through operations supervision and coordination effective techniques.

 

Where this course will take place?

In Monterrey: at Crowne Plaza Hotel Monterrey

In Mexico City (CDMX): at Salas Di Center en WTC (World Trade Center CDMX)

In Company: at your facilities

TOPICS

I. Consumer Expectations

II. Business Policies and Goals

III. Effective Leadership Skills (coaching)

IV. Installations and Staff Image Control

V. Treating and Communicating to Customers Control

VI. Customer Service Quality

VII. Process Standard Control to guarantee Results

VIII. Information Control and Analysis to make Decisions

IX. Training, Development, and Supervision Staff Motivation Control

X. Stock and Inventory Control

XI. Detecting Failures and Implementing Improvement Actions

XII. Auditioning the Operative and Service System

XIII. Operational Expenses Control for Business Profitability

XIV. Practice Exercises and Participants’ Evaluation

BENEFITS

  • Knowing supervision and customer service good practices.

 

Temarios Cursos- Inglés

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