Effective Communication Skills

Improve your work and personal interactions

Training: Human Development  Program Length: 08 hours

THIS COURSE IS MEANT FOR

Personnel from any area and specialty

DEVELOPING COMPETENCIES

Communication, Listening.

OBJECTIVE

Improve interpersonal communication skills to achieve:

  • Develop active listening
  • Improve coordination of tasks and activities
  • Have meaningful conversations
  • Develop healthier interpersonal relationships
  • The administration of our Emotional Bank Account

TOPICS

Modulo 1. Basic principles of effective communication

Módulo 2. Communication Model

Módulo 3. Attitude as the central axis:

  1. Tact
  2. Diplomacy
  3. Gesticulation
  4. Paralanguage

Módulo 4. The impact of verbal communication -some phonetic vices and how to eliminate them-

Módulo 5. Key principles for assertive communication:

  1. Maintain and Increase self-esteem
  2. Encourage participation to create agreements
  3. Listen and respond with empathy
  4. Share thoughts, feelings and motivations

Módulo 6. Structure of a Conversation

Módulo 7. Feedback

Módulo 8. Assertive Listening

Módulo 9. The impact of non-verbal communication

Módulo 10. Assertive communication

Módulo 11. “The Emotional Bank Account” to strengthen interpersonal relationships

BENEFITS

  • Avoid the Tower of Babel syndrome, that is, the confusion generated by not speaking the same language within the organization.
  • Ensure the understanding of where the company is heading, allowing to focus the skills and energies of all staff in this regard.

 

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