Effective Communication Skills
Improve your work and personal interactions
THIS COURSE IS MEANT FOR
Personnel from any area and specialty
DEVELOPING COMPETENCIES
Communication, Listening.
OBJECTIVE
Improve interpersonal communication skills to achieve:
- Develop active listening
- Improve coordination of tasks and activities
- Have meaningful conversations
- Develop healthier interpersonal relationships
- The administration of our Emotional Bank Account
TOPICS
Modulo 1. Basic principles of effective communication
Módulo 2. Communication Model
Módulo 3. Attitude as the central axis:
- Tact
- Diplomacy
- Gesticulation
- Paralanguage
Módulo 4. The impact of verbal communication -some phonetic vices and how to eliminate them-
Módulo 5. Key principles for assertive communication:
- Maintain and Increase self-esteem
- Encourage participation to create agreements
- Listen and respond with empathy
- Share thoughts, feelings and motivations
Módulo 6. Structure of a Conversation
Módulo 7. Feedback
Módulo 8. Assertive Listening
Módulo 9. The impact of non-verbal communication
Módulo 10. Assertive communication
Módulo 11. “The Emotional Bank Account” to strengthen interpersonal relationships
BENEFITS
- Avoid the Tower of Babel syndrome, that is, the confusion generated by not speaking the same language within the organization.
- Ensure the understanding of where the company is heading, allowing to focus the skills and energies of all staff in this regard.