Improve your work and personal interactions
Catalog Area: Human Development
Duration: 08 Hrs.
Modality: online and Face-to-face modality
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OBJECTIVE:
Improve interpersonal communication skills to achieve:
- Develop active listening
- Improve coordination of tasks and activities
- Have meaningful conversations
- Develop healthier interpersonal relationships
- The administration of our Emotional Bank Account
BASIC COURSE INFORMATION:
ADDRESSED TO:
Personnel from any area and specialty
DEVELOPING COMPETENCIES
Communication, Listening.
SYLLABUS
Modulo 1. Basic principles of effective communication
Módulo 2. Communication Model
Módulo 3. Attitude as the central axis:
- Tact
- Diplomacy
- Gesticulation
- Paralanguage
Módulo 4. The impact of verbal communication -some phonetic vices and how to eliminate them-
Módulo 5. Key principles for assertive communication:
- Maintain and Increase self-esteem
- Encourage participation to create agreements
- Listen and respond with empathy
- Share thoughts, feelings and motivations
Módulo 6. Structure of a Conversation
Módulo 7. Feedback
Módulo 8. Assertive Listening
Módulo 9. The impact of non-verbal communication
Módulo 10. Assertive communication
Módulo 11. “The Emotional Bank Account” to strengthen interpersonal relationships
BENEFITS
- Avoid the Tower of Babel syndrome, that is, the confusion generated by not speaking the same language within the organization.
- Ensure the understanding of where the company is heading, allowing to focus the skills and energies of all staff in this regard.
