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Develop difficult conversations with greater confidence
Catalog Area: General Management
Duration: 08 Hrs.
Modality: online and Face-to-face modality
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Temarios Cursos- Ingl茅s
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OBJECTIVE:
At the end of the workshop, participants will identify the causes of workplace conflicts and develop negotiation skills to prevent, manage, and resolve disagreements constructively. Through practical exercises, case studies, and simulations, they will apply practical tools that promote a collaborative work environment, strengthen working relationships, and contribute to achieving organizational objectives.
BASIC COURSE INFORMATION:
ADDRESSED TO:
Managers, administrators, supervisors, coordinators, executives, and personnel in preparation.
DEVELOPING COMPETENCES:
Problem solving, organizational awareness, communication, active listening
SYLLABUS
Module 1. Understanding the Nature of Conflict
– Conflict as a natural part of human relationships.
– Types and levels of conflict.
– Main causes of workplace conflict.
– Consequences of poorly managed conflict.
– Identifying interpersonal and organizational conflicts.
– Personal conflict management styles.
– Four-step conflict management model.
Module 2. Conflict Resolution Tools
– Conflict classification.
– Managing attitudes toward conflict.
– Friction and crucial moments model.
– Conflict resolution techniques.
– Strategies for building agreements.
– Handling difficult situations.
– Monitoring agreements.
Module 3. Collaborative Negotiation
– Principles of collaborative negotiation.
– Negotiation preparation.
– Defining objectives and criteria.
– Resources for effective negotiation.
– Most common mistakes.
– Win-win negotiation.
– Formalizing and monitoring agreements.
BENEFITS
Upon completion of the workshop, participants will be able to:
– Identify the causes of workplace conflicts in a timely manner.
– Conduct difficult conversations with greater confidence and professionalism.
– Resolve conflicts through collaborative strategies.
– Strengthen teamwork and interpersonal relationships.
– Negotiate agreements that support organizational objectives.
– Contribute to a workplace climate based on trust, respect, and collaboration.
