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OBJECTIVE:
Knowing and applying total quality management – known as TQM – fundamentals, techniques and practices, in order to improve the companies’ profitability.
BASIC COURSE INFORMATION:
ADDRESSED TO:
Leaders, managers, supervisors, area coordinators in charge of quality or production for services or manufactory companies, and staff on training for his level.
AGENDA
I. APPLYING TQM GOOD PRACTICES TO:
A. Leadership
B. Suppliers
C. Staff
D. Supply Chain
E. Work Environment
F. Social Security
G. Productive and Management Process
H. Environmental Surrounding
I. Sales
J. Continuing Improvement
K. Customers
L. Taking Decisions
M. Procurement
N. Profitability and Quality Costs
II. SELF-DIAGNOSIS AND PRACTICES EXERCISES
BENEFITS
Detecting opportunity areas within the company for its control and/or continuing improvement.
