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OBJECTIVE:
Determining in a methodically way quality failures root causes, so as its respective corrective and/or preventive action.
BASIC COURSE INFORMATION:
ADDRESSED TO:
Leaders, managers, supervisors, area coordinators in charge of quality or production for services or manufactory companies, and staff on training for his level.
DEVELOPING COMPETENCIES
Continuing improvement, issue analysis, results orientation.
AGENDA
I. Antecedents
II. Teamwork Training
III. Issue Description and Dimensioning
IV. Containment and Disposal Measures
V. Identifying the Issue Root Cause (Ishikawa and 5 Why’s)
VI. Defining and Implementing Corrective and Preventive Actions
VII. Fallow up, Validation and Actions Closure
VIII. Relation between ISO-9001:2008 and 6 Sigma
IX. Practice Exercises and Participants’ Evaluation
BENEFITS
Reducing and/or eliminating internal and external quality failures.
