Leaders, managers, supervisors, area coordinators in charge of quality or production for services or manufactory companies, and staff on training for his level.

 DEVELOPING COMPETENCIES

Continuing improvement, issue analysis, results orientation.

Determining in a methodically way quality failures root causes, so as its respective corrective and/or preventive action.

I. Antecedents

II. Teamwork Training

III. Issue Description and Dimensioning

IV. Containment and Disposal Measures

V. Identifying the Issue Root Cause (Ishikawa and 5 Why’s)

VI. Defining and Implementing Corrective and Preventive Actions

VII. Fallow up, Validation and Actions Closure

VIII. Relation between ISO-9001:2008 and 6 Sigma

IX. Practice Exercises and Participants’ Evaluation

• Reducing and/or eliminating internal and external quality failures.