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OBJECTIVE:
The comprehensive program of training for “security guards is designed to share with the attendants the necessary information to manage critical situations, handle conflicts, provide service to the internal personnel as external.
BASIC COURSE INFORMATION:
ADDRESSED TO:
Security Guards of companies in any branch.
DEVELOPING COMPETENCIES:
Tenacity, impact, energy.
AGENDA
I. GUARD ACTIVITY
A. Active environment
B. Rights for guard individual guarantees
C. Article 16 of the Political Constitution of the United Mexican States
D. Surveillance activities
E. Preventive actions
F. Mechanics of surveillance
G. Stationary surveillance
H. Mobile surveillance
II. CONFLICT MANAGEMENT AND ASSERTIVE COMMUNICATION
A. Introduction
B. Conflict and disagreement
C. Situations and possible causes
D. Process of four steps to manage conflicts
F. How to treat staff incurring faults?
G. Communication Process
H. Assertiveness: the self-image and projected image
I. Assertiveness mechanism
J. The suitable person
III. SURVEILLANCE ACTIVITIES
A. Registration of people
B. Control system for people
C. Vehicle control
D. Goods in and out
E. Detentions
F. Parties and Reports
G. Variety of types of robbery
IV. SELF-MOTIVATION AND PERSONAL CHANGE MODEL
A. Motivation
B. Personal change model
C. Live here and now
D. Five steps to personal change model
BENEFITS
- Development in the security guard, knowledge, and skills to develop their functions safeguarded the organization’s properties.
- Improve the surveillance activities
- Achieve behavior in the attendants according to the vision and Organization’s values.
- That the interactions of guards, as personnel, customers, and visitors keep in an excellent level.
