Leaders, managers, supervisors, that work in quality or production area in manufacturing companies and for people that wants to achieve this level.

 DEVELOPING COMPETENCIES

Continuous improvement, problem analysis, performance orientation.

Having statistic data to validate and/or improve the process development in order to guarantee the product result.

I. Process Variation Causes

II. Pareto Analysis (Principle 80/20)

III. Cause Diagram and the Ishikawa Effect

IV. Frequency Histogram

V. X-R Control Graphics

VI. Cp&Cpk (process capability)

VII. Linear Correlation

VIII. Practical Exercises and Participants´ Evaluation