Catalog Area: it and telecom
Duration: 16 Hrs.
Modality: online and Face-to-face modality
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OBJECTIVE:
Knowing a telecom quality system requirements TL-9000
BASIC COURSE INFORMATION:
ADDRESSED TO:
Top management, middle managers and teams implementing design, development, service or IT and/or Telecom usage companies.
DEVELOPING COMPETENCIES
Control, results orientation.
SYLLABUS
I. GENERALS
II. PROCESSES FOCUS
III. TL-9000 REQUIREMENTS:
A. Telecom Quality System
B. Management Responsibility
C. Internal Auditing
D. Quality System Improvement
IV. MEASURE INDEXES FOR TELECOM QUALITY SYSTEMS.
V. AUDITING PROCESS AND EXTERNAL CERTIFICATION.
BENEFITS
Norm practical interpretation for its efficient and immediate implementation.
