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Objective:
To understand the basic principles of Leadership, improving communication and feedback between managers and employees, and strengthening management techniques that impact administrative and human aspects, in order to facilitate the achievement of the organization’s objectives.
Leaders, managers, supervisors, or coordinators from any department and/or personnel preparing for these roles.
DEVELOPING COMPETENCIES
Leadership, delegation, listening, impact, planning and organization, teamwork, and employee development.
Module 1. Leadership
A. Leadership in the Context of the Organization
B. Definition of the Concept
C. Characteristics of a Leader
D. Leadership Roles
E. The “Zapp” Leader and the “Sapp” Leader
F. Some Common Leadership Failures
Module 2. Leadership and Organizational Development
A. The Leader’s Systemic Perspective
B. The Leader as a Creator of a Work Structure/System
C. The Leader as a Creator of a Learning Environment
D. The Importance of Positive Reinforcement
Module 3. The Leader as a Habit Manager
A. The Habit Cycle
B. Improving Habits
C. When and Where Habit Improvement Should Be Addressed
D. Effective Follow-Up Action
Module 4. The Leader Understanding Their Environment
A. Leadership Styles
B. The Leader’s Ability to Act in VUCA Environments
Module 5. The Value of Communication and Feedback
A. What and How to Communicate with Employees
B. Interaction Guidelines
C. Purpose and Benefits of Feedback
D. The Feedback Process