Catalog Area: General Management
Duration: 8
Modality: online and Face-to-face modality
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OBJECTIVE:
Learn the guidelines for the elaboration of the policies and procedures manual, in order to establish an official communication of orientation and information to the staff on the recommendations established by the organization for the normalization and standardization of information.
BASIC COURSE INFORMATION:
ADDRESSED TO:
Managers, administrators, quality leaders, human resources and staff involved in documentation or in preparation for this level.
DEVELOPING COMPETENCIES
Control, orientation to results, continuous improvement, meticulousness.
AGENDA
TOPICS OF THE POLICIES AND PROCEDURES MANUALS.
- Importance of the policies and procedures manual.
- Advantages of the policies and procedures manual.
- Types of policies and procedures manuals.
CONTENTS OF THE POLICIES AND PROCEDURES MANUAL.
- Index.
- Introduction, objective of the manual, scope, instructions of use, people responsible for its elaboration, review and approval.
- Organization chart.
- Statements of policies and procedures.
PREPARATION AND CONTROL OF THE POLICIES AND PROCEDURES MANUAL.
- Criteria in the use of terminology.
- Format.
- Page numbering.
- Page headings.
- Authorizations of the manual.
- Distribution and control of the manual.
- Reviews and updates.
WORKSHOP FOR THE ELABORATION OF A MANUAL.
