Strategies Service and Profitability in times of crisis

Training: Sales, customer service and collections Program Length: 08 hours

THIS COURSE IS MEANT FOR

Managers, Sales Executive, Customer Service Representative, call centers, in general all areas involved in internal and external customer service

Ensuring that all service efforts are aligned to cover and guarantee the customer’s requirements according to deadlines.

I. Antecedents

II. Tangible and Intangible Service Characteristics

III. Deference between Service vs Servility

IV. Techniques to measure Service as a Process and Profitability of it.

V. Sale, Credit, Profitability and Added Value (niche markets)

VI. Identifying Clients – External and Internal Suppliers

VII. Internal Processes Alignment Model to Service Goals

VIII. Preventing Service Failures Techniques

IX. Segmenting Suppliers for Quality Service

X. Service Auditing and Results Improvement

XI. Practice Exercises and Participants’ Evaluation

Contribute to the organization profitability and promote trade relations with customers in a long-term.

Registration in STPS (WCC1008026U2-0013)

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