Leaders, managers, supervisors, that work in quality or production area in manufacturing companies and for people that wants to achieve this level.

DEVELOPING COMPETENCIES

Continuous improvement, problem analysis, performance orientation.

Implementing failure prevention measures during design stages or the product or service process.

I. Work Team Training

II. Protocols and Requirements:

A. Defining Process Stages

B. Approaching Real or Possible Failures

C. Determining Effects, Causes, and Control Means

D. Severity Calculation, Happening, and Detection (RPN´s)

E. Detecting Prevention Measures

F. Follow up and Improvement Activities

III. Practical Exercises and Participants’ Evaluation

• Reduce the rejects and claims by quality issues.