-System Approach for Administration.
-What is meant by Process Approach?
-What is a Process?
-Definition of Procedures, Effectiveness and Efficiency.
-The PDCA Cycle and Process Control.
-Classification of Management, Realization and Support Processes.
-Mapping of Processes and use of Turtle Diagrams.
DOCUMENTATION OF MS PROCESSES:
-Levels of documentation.
-Purposes and benefits of the Documentation.
-Quality Policy and its Objectives.
– Preparation, approval, emission and control of the QMS documents.
– Procedure for the preparation and distribution of procedures.
– Publication, control of changes and uncontrolled copies.
– Exercises and dynamics in work groups by department.